Job Description

• Serve as the primary point of contact for customers, providing timely and accurate technical support for company products and applications.
• Diagnose and resolve complex technical problems, utilizing your expertise and resources to identify root causes and provide effective solutions.
• Collaborate with internal teams, including engineering and product F18 development, to escalate and resolve advanced technical issues.
• Provide product training and guidance to customers, ensuring they have a thorough understanding of company products' capabilities and features.
• Stay up to date with product updates, industry trends, and emerging technologies to effectively support customers and provide valuable insights.
• Participate in the continuous improvement of support processes and resources, contributing to the development of knowledge bases, FAQs, and troubleshooting guides.
• Collaborate with cross-functional teams to relay customer feedback, identify opportunities for product enhancements, and contribute to product roadmap discussions.

Job Requirements

• Bachelor's degree in Mechanical Engineering or a related technical field.
• Proven experience in technical support or application engineering, preferably in an automation industry.
• Strong technical knowledge and understanding of software and hardware applications.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
• Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Customer-focused mindset with a passion for delivering outstanding support and building positive relationships.
• Strong organizational skills, with the ability to prioritize and manage multiple customer inquiries simultaneously.
• Proficiency in using support tools, ticketing systems, and remote troubleshooting software.
• Ability to work effectively in a team environment and collaborate with cross functional teams.
• Adaptability and flexibility to work in a fast-paced and evolving technical environment.

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